Frequently Asked Questions
Here you’ll find answers to some of our most frequently asked questions. If you can’t find what you’re looking for, give us a call at 502-589-2272, or contact us using this form.
What types of housing does New Directions provide?
New Directions provides a variety of different affordable housing options, but our main types of housing include multifamily, senior (age 55+) and special needs housing (formerly homeless and people with physical and mental disabilities).
Does New Directions provide emergency housing or temporary housing?
New Directions provides permanent housing but does not offer emergency or temporary housing.
How do I apply for housing?
Instructions on how to apply can be found here. Housing is limited, so be sure to apply for multiple communities.
How do I qualify to live at a New Directions property? What are the minimum requirements?
Each New Directions community has its own qualification criteria. For details, go to the Apply for an Apartment page or call the main office at 502-589-2272, Monday through Friday, 8 a.m. – 4:30 p.m.
How long will it take to see if I have been approved to become a resident at a New Directions property?
Please note that there is a great need for affordable housing in our country and the majority of our properties have long waiting lists or no availability. From the date you are put on the waiting list, there is typically a wait of six months to one year until you are approved for housing.
What neighborhoods are the housing communities in?
The neighborhoods of Louisville’s West End comprise 80% of our housing communities. They include Park Hill, Parkland, California, Chickasaw, Shawnee, Portland, Algonquin, Shively, Russell, and SoBro. Other neighborhoods are Shelby Park (Jackson Woods and Smoketown), Phoenix Hill (St. John and Tonini), Clifton (Clifton Court), Highlands (Woodbourne House), Auburndale (Patrick Henry), and Old Louisville.
You can also look for properties near you by searching your city or zip code on the Apartment Listings page.
What is the cost to rent an apartment from New Directions?
For section 8 housing, rent is based on 30% of the applicant’s monthly income. For workforce housing, rent is based on the Low Income Tax Credit Guidelines. See more information on the Apply for an Apart,rmt page.
Are your apartments accessible?
New Directions operates barrier-free properties which provide accessible, affordable housing for physically disabled residents in an independent living environment. Many of our properties have apartments specifically designed with accessible features.
Do you allow pets?
No. Only service and assistance animals are allowed at New Directions properties.
Can I apply for housing if I have been evicted?
New Directions accepts all applications for housing, but we must assess for past evictions.
Can I apply for housing if I have a felony?
New Directions accepts all applications for housing. We do conduct background checks, but the results do not automatically disqualify an applicant.
Does New Directions provide financial rental assistance for non-New Directions properties?
We do not provide financial rental assistance outside of New Directions communities.
What is New Directions’ VAWA Emergency Transfer Plan?
Download the forms below to learn more about our VAWA Emergency Transfer Plan.